Terms And Conditions

BASIC INFORMATION ABOUT THE COMPANY

Company registration: Ana Jankovic Entrepreneur Jewellery making HH Design Solutions Trbusac

Address: Trbušac bb, 15213 Orid, Vladimirci

Mailing address: Taduša Košćuška 64/72, 11158 Stari Grad, Belgrade

Activity code 3213 Manufacture of imitation jewelry and related products

Company Registration Number:  64639544

Tax ID Number: 110084197

Web: www.hotahota.com

Phone: +381 65 55 55 243

E-mail: office@hotahota.com sale@hotahota.com

AN ACCURATE DESCRIPTION OF THE GOODS AND/OR SERVICES OFFERED
On the www.hotahota.com e-commerce point of sale, an accurate description of the goods offered is provided, including the price expressed in the transaction currency – dinar (RSD), as well as in other currencies (EUR).

EN) STATEMENT OF CONVERSION / SR) IZJAVA O KONVERZIJI
EN) All payments will be made in Serbian currency – Dinar (RSD). Payment is possible with credit cards issued by domestic and foreign banks. If you choose to pay with a credit card issued by a foreign bank, the amount charged to your credit card account will be obtained by converting the price in Euros into Serbian dinars according to the current exchange rate of the National Bank of Serbia. When charging your credit card, the same amount will be converted into your local currency based on the exchange rate used by the credit card associations. As a result of this conversion, there may be a slight difference from the original price stated on our website.
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SR) Sva plaćanja će biti izvršena u srpskoj valuti – dinarima (RSD). Plaćanje je moguće kreditnim karticama izdatim od strane domaćih i stranih banaka. Ako odlučite da platite kreditnom karticom izdatom od strane strane banke, iznos koji će biti naplaćen na vašem računu biće konvertovan iz evra u srpske dinare prema važećem kursu Narodne banke Srbije. Prilikom naplate kreditne kartice, isti iznos će biti konvertovan u vašu lokalnu valutu prema kursu koji koristi kartična asocijacija. Kao rezultat ove konverzije, može doći do male razlike u odnosu na originalnu cenu navedenu na našem sajtu.

CONTACT DETAILS – CUSTOMER SERVICE
If you need additional information regarding your order, or in case of a complaint or cancellation, you can contact us at:
E-mail: sale@hotahota.com
Phone: +381 65 55 55 243 (Ana Janković, Viber, WhatsApp)

DELIVERY OF GOODS AND POSSIBLE RESTRICTIONS
We ship worldwide with JP “Pošta Srbije.” The policy rules of this company apply to every order from our online store.
All packages have a tracking number so the package can be traced. When the order is shipped, you will receive an e-mail containing the tracking number.
If you do not receive it, please contact us at sale@hotahota.com.
Delivery takes between 5 – 7 days.
Please bear in mind that our community cannot take responsibility for delays caused by the carrier.

CLAIMS POLICY COMPLAINTS
When receiving the shipment, please inspect your package in the presence of the courier. If there are visible damages (torn parts, dents, bruises, etc.), we advise you not to accept the package. In that case, please call us at +381 65 55 55 243 or send us an e-mail with your information (name, surname, phone number) to sale@hotahota.com, stating the reason for refusing the package. We will inform you about the next steps as soon as possible.

If you have received the shipment and, after opening the box, find that the delivered goods do not match the ones you ordered or that the information on the invoice is incorrect, please contact us immediately, and no later than 24 hours after receiving the shipment. You can call us at +381 65 55 55 243 or send an e-mail with your information (name, surname, phone number) to sale@hotahota.com, describing the issue with the goods received. We will inform you about the next steps as soon as possible.

We kindly ask you to follow the procedure defined in the Rulebook on consumer complaints for goods purchased via the online store. The complaint request form should be sent to sale@hotahota.com if the customer receives a defective or substandard product.

RIGHT TO WITHDRAW
RIGHT OF WITHDRAWAL/RETURN OF GOODS
In the case of returning goods or refunding payments to a Customer who previously paid with one of the payment cards, whether in part or in full, and regardless of the reason for the return, Ana Janković Ep HH Design Solutions is obliged to make the refund exclusively via VISA, Maestro, and Dina payment methods. This means that the bank will refund the funds to the cardholder’s account at the seller’s request.

The law governing distance sales establishes the right of the Buyer, who is considered a consumer (a natural person purchasing the product to meet personal needs, not for professional purposes), to withdraw from the contract within 14 days from the date the product was delivered. When canceling, the Customer may or may not state the reasons for the cancellation.

The contract cancellation form/declaration takes legal effect from the day it is sent to the seller.
You can download the withdrawal form/declaration from this link – Declaration of Withdrawal (Izjava o Odustanku)

In the event of withdrawal from the contract, the Buyer/consumer has the right to a refund or exchange for another product. The price is refunded to the Buyer/consumer upon receipt of the returned product, and after it is determined that the product is undamaged and in proper condition.

The Customer is obliged to return the product without delay, and no later than 14 days from the day they sent the withdrawal form. After 14 days from sending the form, the product cannot be returned.

When returning the goods, they must be in proper and unused condition, with the original invoice attached.
Upon receipt of the product, it will be inspected to confirm that it is undamaged and in proper condition. The Buyer is responsible for any product malfunction or damage resulting from improper handling of the product, meaning the Buyer is solely responsible for the reduced value of the product caused by handling beyond what is necessary to determine its nature, characteristics, and functionality. If it is determined that the product was damaged or faulty due to the Buyer’s actions, the refund will be refused, and the product will be returned to the Buyer at their expense.

The Seller is obliged to refund the Buyer/consumer without delay, no later than 14 days from the date of receiving the withdrawal declaration, and after receiving the returned product.

EN) REFUNDS
In the case of returning goods and refunding payments to a customer who previously paid with one of the payment cards, either in part or in full, and regardless of the reason for the return, Ana Janković Ep HH Design Solutions is obliged to process the refund exclusively via Visa, MasterCard, Maestro, and DinaCard payment methods. This means that the bank will refund the funds to the cardholder’s account at the seller’s request.

SR) POVRAĆAJ SREDSTAVA
U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, bez obzira na razlog vraćanja, Ana Janković Pr HH Design Solutions je u obavezi da povraćaj vrši isključivo preko Visa, MasterCard, Maestro i DinaCard metoda plaćanja, što znači da će banka, na zahtev prodavca, obaviti povraćaj sredstava na račun korisnika kartice.

USER PRIVACY PROTECTION
On behalf of the company, Ana Janković Ep HH Design Solutions and our online store www.hotahota.com, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users, as well as data required for business operations and user information, in accordance with good business practices and to provide high-quality service. We offer customers the option to choose whether or not they wish to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly confidential and accessible only to employees who need it to perform their duties. All employees of Ana Janković Ep HH Design Solutions and our online store www.hotahota.com (including business partners) are responsible for respecting privacy protection principles.

EN) PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using SSL protocol and PKI system, which are currently state-of-the-art cryptographic technologies. Data security during purchases is guaranteed by the payment card processor, Raiffeisen Bank, so the entire billing process is conducted on the bank’s website. At no point is any payment card information available to our system.

SR) ZAŠTITA POVERLJIVIH PODATAKA O TRANSAKCIJI
Prilikom unošenja podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije kriptografske tehnologije. Sigurnost podataka prilikom kupovine garantuje procesor platnih kartica, Raiffeisen Bank, pa se tako kompletan proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.

EN) VAT STATEMENT
Ana Jankovic Entrepreneur Jewellery making HH Design Solutions Trbusac is not registered in the VAT system.

SR) IZJAVA O PDV-U
Ana Janković Pr Proizvodnja nakita HH Design Solutions Trbušac nije u sistemu PDV-a.

OVERVIEW
This website is operated by Hota Hota Jewellery. Throughout the site, the terms “we,” “us,” and “our” refer to Hota Hota Jewellery. Hota Hota Jewellery offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on www.hotahota.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in your use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, by its nature, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hota Hota jewellery, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hota Hota jewellery and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ana Jankovic Entrepreneur Jewellery making HH Design Solutions Trbusac.

SECTION 19 – CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.