DELIVERY OF GOODS AND POSSIBLE RESTRICTIONS
We ship domestic orders within Serbia using JP “Post of Serbia” (Pošta Srbije), while all international orders are shipped via DHL Express. The policy rules of the respective carrier apply to your shipment.
All packages include a tracking number so your shipment can be traced. Once your order has been dispatched, you will receive a notification email with your tracking details. If you do not receive it, please contact us at office@hotahota.com.
Estimated delivery time is between 5 – 7 business days. Please note that we cannot accept responsibility for shipping delays caused by the carrier.
RETURNS & RIGHT OF CANCELLATION
In accordance with the Consumer Protection Law of the Republic of Serbia, you have the right to return purchased items within 14 days from the date of receiving your order, without stating a reason.
To exercise your right of return, items must be unworn, unused, undamaged, and returned in their original packaging. Customers are responsible for return shipping fees, unless the received item was incorrect or defective.
For return authorization and shipping instructions, please contact us at office@hotahota.com.